New Webinar Series In 2021
Smart Scaling with Customer Experience (CX) Fluency
We have kickstarted an entirely new webinar series on change management called “Smart Scaling with Customer Experience (CX) Fluency” in 2021. This series differs from our usual webinars of interviewing User Experience (UX) professionals on their experience of working in the UX field – which we are still continuing in the webinar series called “Working In UX Design”. However, “Smart Scaling with CX Fluency” features guest speakers who are consultants or leading managers as we discuss their experiences in leading change and innovation by becoming more customer-centric.
The Inspiration: 2020 Insights
The inspiration for this series was one of the important insights that we discovered last year, as we were working with our enterprise clients. We realised that everybody is just trying to figure out how to carry out change, especially during COVID. People were just scrambling and finding the right frameworks while trying to find their feet. And nobody actually knows what exactly methodologies are. So I decided to reach out to the experts that I know in my community, and interview them to learn their best practices and share it with everyone.
Our First Guest: Douglas OLoughlin
Douglas is one of such experts. He is a true practitioner who has been doing organization development work for almost as old as I am. Having been in the industry for over 30 years, practicing Organization Development (OD) since 1988, Douglas deeply honours the field itself and respects the human and system side of things. He is also a PhD holder in OD and Development Psychology, where his PhD research was about frameworks and tools of adult development psychology, as well as how it can impact personal and organization development. Currently working at the Civil Service College, for more than a decade now, and regularly working with the C suite and the management team, we’re honoured to have him as our first guest.