Scaling a Product Team in a High Growth Startup with Jared Chan, ex-Regional Head of Product Management & Design at Carro
00:00- Introduction of guest speaker
02:27 – Jared shares more about his time at Carro
04:15 -Jared talks about Carro’s brand identity and how it affects the UX of the product
06:31 – Jared talks about Carro’s design language, iconography and illustrations
08:49 – Jared talks about the type of competitor research he does with Carro
09:29- Justin talks about what he doesn’t enjoy about being in a hyper growth environment
10:54 – Jared talks about handling a product and design portfolio at the same time
11:42 – Jared talks about how to transition into wearing the business hat
13:16 – Jared talks about resource constraints in start-ups
15:11 – Jared discusses his decision to bring in UX specialist
17:41 – Do you think you made the right decision in hiring a UX strategist first before a UX researcher?
19:19 – Did you eventually hire other specialists?
20:58 – Jared shares some advice to future and aspiring design managers
23:43 – Jared talks about hiring practices from his time at Carro
24:29 – Jared talks about working with Carro’s data science team
25:30 – Jared talks about how ideas are implemented and who leads them
26:50 – Jared talks about the things he’s looking forward to
28:48 – Jared shares about his experience as a mentor
29:48 – Jared shares in detail his experience from interviewing candidates
32:54 – When should an aspiring UX professional work for a big company vs a start-up?
33:57 – Jared shares some words of wisdom for UX professionals who are having a hard time getting into the industry
36:34 – Why do you believe that User-centric design skills are valuable?
38:00 – Jared talks about innovation and digital transformation
40:03 – At what point should a professional specialise?
41:16 – Do you find a candidate more attractive if they are a specialist?
42:18 – Jared shares final words of encouragement to all UX professionals listening in
43:18 – Outro