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CX & Experience Design for Business Growth in Financial Services

12 December, Tuesday 4pm - 5pm (UTC +8:00)

About the Event

It’s no secret that the Financial Services industry spends large sums of money to acquire and retain customers from different customer segments. What if you could economise that spending by rethinking your self-service Customer Experience and channel acquisition strategies? In this short talk, Daylon will share with you the key ideas and mindset that help these digital teams use to deliver exceptional customer experience as well as tangible business benefits of building digital channels in a sustainable way.

Learning Outcomes

– CX use cases in financial services (especially for consumer and B2C)

– How digi banks and FinTech grow organically

– How investing in experience design can lower costs and drive customer satisfaction


When: 12 December, Tuesday 4pm – 5pm (UTC +8:00)

Admission: Free

How to attend: Sign up by filling in your details on our Eventbrite page

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